Field Service Coordinator

Location - Belo Horizonte, Brazil / Flexibility to work from home and office (Belo Horizonte) is required Work with a Global Leader – Join a world-class team known for engineering excellence and innovation in sustainable mining technologies Lead Technical Excellence – Be the go-to expert solving complex challenges on cutting-edge mining equipment, directly supporting our top clients in the region Travel & Impact – Work hands-on at top mining sites while representing a global technology Leader Grow with Purpose – Advance your career in a company committed to innovation, safety, and sustainability About FLSmidth At FLSmidth, we are global leaders in sustainable solutions for the mining industries.
With over 140 years of experience, we operate in more than 60 countries, delivering innovative technologies, equipment, and services that drive productivity and reduce environmental impact.
In Brazil, we proudly partner with major industry players, providing reliable, high-performance solutions across the entire value chain.
Our commitment to safety, sustainability, and talent development has made us an employer of choice around the world.
Join FLSmidth and be part of a global team working to build a safer, more efficient, and more sustainable future for mining!
Role Overview: The Senior Service Coordinator reports directly to the Manager of Field Services - South America Sales & Services, you will be based at our offices located in Belo Horizonte, Brazil.
You will have a pivital role in the successful execution of field service activities across Brazil.
This position ensures that customer service jobs are delivered on time, within scope, and at the highest standards of safety, quality, and customer satisfaction.
The coordinator serves as the bridge between clients, field service personnel, and internal teams, managing the logistics, planning, budget, communication, and administrative tasks that underpin successful service delivery.
You as well as our professional services team will play a key role in delivering high-quality support technical expertise, and operational excellence to major clients.
Join a team that's driving performance and innovation at the heart of the industry!
Key Responsibilities: Service Planning & Execution: Coordinate and oversee the full lifecycle of service jobs—from job request and planning to execution and closure.
Review job scope, technical requirements, safety considerations, and logistical needs for each service assignment.
Assign qualified Field Service Engineers and Technicians based on competencies, certifications, and availability.
Maintain detailed job schedules, work orders, and service logs in accordance with company standards and contractual obligations.
Customer Engagement & Communication: Serve as the primary point of contact for customers regarding service planning, job progress, delays, or escalations.
Communicate proactively to set expectations, confirm schedules, and provide timely updates throughout the service process.
Manage customer feedback and satisfaction levels by conducting follow-ups and ensuring corrective actions are implemented when necessary.
Monitoring, Documentation & Reporting: Track and report on service KPIs, such as job completion rate, response time, service quality, and client satisfaction.
Prepare service reports, job completion certificates, timesheets, and cost summaries for internal records and client delivery.
Collaborate with finance and service administration to ensure proper billing and job costing.
Resource, Parts & Logistics Management: Coordinate with procurement and logistics teams to ensure availability of required spare parts, tools, and equipment at the job site.
Monitor inventory levels of service tools, rental equipment, and consumables, raising requests for replenishment as needed.
Team & Stakeholder Collaboration: Act as a liaison between Field Service personnel and departments such as Sales, Product Engineering, Supply Chain, Human Resources and Health & Safety.
Facilitate pre-job meetings and debriefings to ensure alignment on safety, scope, risks, and customer expectations.
Quality, Compliance & Process Improvement Ensure all service jobs are executed in compliance with FLSmidths safety protocols, quality standards, and local regulations.
Lead root cause analysis and problem-solving initiatives for service-related issues or failures.
Identify and recommend process improvements to increase service efficiency, job readiness, and customer experience.
Qualifications and Experience: Bachelor's degree in engineering or related technical field.
Minimum of 8 years of experience in contract management, and project leadership within maintenance, assembly, installation, upgrades, retrofits, and equipment commissioning.
Experience should be within the mining, pulp and paper, industrial, or heavy equipment sectors, with a strong background in field service logistics and operational execution.
Solid understanding of mechanical and process equipment used in mining and or industrial applications.
Experience with ERP within field services.
Strong MS Office skills, especially Excel, Word, MS Project.
Advanced English speaking and writing skills.
Spanish speaking and writing skills is desirable but not mandatory.
Availability to travel within Brazil to ensure face-to-face support during key service operations, inspections, and business development initiatives.
Additional requirements: Ensure a strong on-site presence at supplier and customer locations whenever required, to guarantee customer satisfaction, service quality, operational safety, and project profitability.
Support and strengthen commercial activities by identifying service opportunities, engaging with clients, and promoting aftermarket solutions that drive sales.
Represent FLSmidth in customer and supplier meetings, providing technical and service expertise, and reinforcing strong partnerships.
Apply solid commercial and negotiation skills to support contract discussions, scope changes, and upselling opportunities during service interactions.
Leverage field experience to provide practical insights during service planning and execution, ensuring feasibility, safety, and technical accuracy.
Maintain excellent interpersonal relationships across customers, suppliers, and internal teams, promoting collaboration and a service excellence mindset.
Key Skills & Attributes: Strong organizational and multitasking abilities; able to manage several projects simultaneously under tight deadlines.
Excellent interpersonal and communication skills, both written and verbal.
High customer orientation with a proactive, problem-solving mindset.
Demonstrated ability to work cross-functionally in a fast-paced, technical environment.
Strong attention to detail and commitment to quality and compliance.
What We Offer: A collaborative and inclusive workplace culture that values diversity and integrity and is committed to your personal and professional growth.
A culture that promotes sustainability, innovation, and continuous improvement.
Opportunities to work with global teams and clients in a purpose-driven company.
Competitive compensation and benefits, including health coverage and performance incentives.
Continuous learning opportunities through internal programs and industry-leading training.
The chance to make a real impact on the quality and satisfaction of our customer base.
Join FLSmidth and help shape the future of customer excellence in mining!
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