Junior Bilingual Customer Support Operator (Brazil)

OKTO's continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity.
For those who come on board, we offer significant career advancement, challenges, and a runway for growth.OKTO powers digital payments for every entertainment, leisure, and gaming environment.
Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.The expanding business now employs over 200 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.
What You'll Do Assist customers via chat, email, and phone to diagnose and resolve Level 1 technical and operational issues.
Troubleshoot common software, system access, and network-related problems.
Guide users through basic troubleshooting steps and technical instructions.
Escalate unresolved issues to Level 2 support teams, ensuring accurate documentation and logs.
Categorize and track tickets in the Help Desk system, maintaining up-to-date case records.
Provide clear and professional bilingual communication in all customer interactions.
Contribute to the Knowledge Base (KB) by documenting frequently asked questions and common solutions.
Ensure compliance with security policies and data protection protocols.
Continuously learn and adapt to new tools, processes, and system updates.
Requirements Location: Brazil Shift Availability: Willingness to work rotating shifts 6 hous per day, including weekend.
Education: A degree in Information Technology, Computer Science, or a related field is considered a plus.
Language: Advanced Portuguese and English skills.
Benefits Competitive remuneration according to your experience.
Opportunity to work in a fast-paced company.
Food voucher.
Health insurance.