Noc Engineer Latam

Job DescriptionIn this role, you will be the responsible for the operational health of Syngenta's network while getting hands on with technical issues. You will be the first line receiving operational and technical issues related to the network and will drive resolution through completion.  The scope of this will vary day to day and will you be expected to troubleshoot issues, will engage with service providers when their service is impacting ours, escalate issues to L2 when required, work with stakeholders or site contacts and other related network tasks.  What will you do:Provide triage and analysis of network incidentsResolve basic network incidents and requestsEnd-to-end incident management, bringing in additional skilled resources as requiredFollow standard procedures for proper escalation of unresolved issues to the appropriate 3rd partiesTake ownership of issues reported and seeing problems through to resolutionProvide timely updates to stakeholders or incident manager during incidentsLeverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causingLiaise with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAsProactively identify, engage, and act on situations where "things could be better"Collaborate with L2 Operations & Engineering teams and 3rd party carriersAssist with on-going maintenance of inventory information and updates of our internal Knowledge Base systemsFulfillment of DHCP & DNS requestsEnsure all issues are properly logged and updated accordinglyQualificationsBA/BS degree in Computer Science or related IT field or equivalent practical experienceDemonstrated basic network troubleshooting skills such as pings, traceroutes, etc.Basic understanding of the TCP/IP protocol suite (protocols, ports etc)Ability to prioritize incidents, escalate to service owners or third-party providers, manage stakeholders, and minimize disruption on business or IT operations in a short time frameExcellent analytical and troubleshooting skillsBasic understanding of ITIL and its principles such as event, incident, problem, and change managementOrganizational skills to manage multiple priorities at one time while meeting deadlinesExperience working with customers remotely and over the phone to assist with network troubleshootingAdvanced English